FAQ 2020.11.25 – 12.09
Q1. Any special promotion/activities this month (December)?
- Activity 1: 2020 SSS LUCKY DRAWS
Christmas gifts for your guys. All gifts valued R100,000 in total.
- Activity 2: Membership: Buy More Get More for FREE
Buy 12 months get extra 4 months for free
Buy 6 months get extra 2 months for free
Buy 3 months get extra 1 months for free
- Activity 3: Membership Discount
Buy 12 month – 20% OFF
Buy 6 month – 10%OFF
If you have any further question, please contact your assistants.
Q2. I don’t understand about your membership thing? What the advantage of it?
You can upgrade your account to Platinum/Gold/Silver. There are different benefits for each kind of membership.
For example, here are all benefits for PLATINUM members:
| PLATINUM MEMBERS | -Ocean shipping Fee 15% OFF new -Quality Inspection Fee 90% OFF (as low as R1) -Coupons valued R450 in total * -Fast Refund -Weekly Exclusive Hot-selling Catalogue new -Sourcing & Customized Product Purchase Assistance -One-on-one customer service (priority to be respond) -360 Days free Chinese warehouse storage |
*Membership will not renew automatically when it expired.
For more details click on https://bit.ly/3iW89C0
If you have any further question, please contact your assistants.
Q3. How can I buy things on SSS? Can someone assist me?
Please register on http://bit.ly/2Pxboou
You can get help from your assistant after registration by clicking the WhatsApp icon on the screen.
Q4. I want to work with you, explain how you work
ShopShipShake is a website helping people purchase goods from factories in China where most factories do not Ship internationally. The factories SSS buys from are all listed on http://www.1688.com which is part of the Alibaba Group. You can use SSS to translate and purchase. SSS have warehouses in China and South Africa.
Here is our website: https://shop.shopshipshake.com/shoppingmall/index
For more information, please read the guidance below:
Beginners: https://bit.ly/2yff6wi
Advanced: https://bit.ly/2JqrfAO
Q5. Do you have a catalogue?
Here is the link for what we can purchase for our clients now: https://shop.shopshipshake.com/shoppingmall/index
You can search what you want on our website.
Q6. I would like to find out how long does the shipping take from China to South Africa
-Air shipping: estimated 7-15 days (10-20 days during Christmas) from our China’s warehouse (for collecting your parcels) to South Africa by door-to-door delivery.
-Ocean shipping: estimated 40-60 days, self-pickup and door-to-door delivery.
For more accurate estimation, please contact your assistant by clicking the Whatsapp icon on our website.
Please understand the shipping time is just an estimation, international shipping is very complicated, so we cannot assure you it is 100% accurate. To avoid pitfalls, please leave extra time for it. Thank you.
Q7. How much is the shipping cost?
The cost for delivery depends on volume, weight and region.
Please register on ShopShipShake and calculate it on the website when you finish the order.
For more accurate estimation, please contact your assistant by clicking the Whatsapp icon on our website.
Please understand the estimated shipping fee is just an estimation, many factors may influence it, so we cannot assure you it is 100% accurate. Thank you.
Q8. Where can I buy this?
You can search what you want on our website.
Here is the link: https://shop.shopshipshake.com/shoppingmall/index
If you have a picture of it, you can search the same style items on our website.
Q9. Where are you located/based?
ShopShipShake is a website helping people purchase goods from factories in China where most factories do not Ship internationally. The factories SSS buys from are all listed on http://www.1688.com which is part of the Alibaba Group. You can use SSS to translate and purchase. SSS have warehouses in China and South Africa.
Here is our website: https://shop.shopshipshake.com/shoppingmall/index
For more information, please read the guidance below:
Beginners: https://bit.ly/2yff6wi
Advanced: https://bit.ly/2JqrfAO
Q10. Do you have shops in SA?
We don’t have shops offline. Shopshipshake is a website helping people purchase goods from factories in China where most factories do not Ship internationally. That is why we use *Shopshipshake*. The factories shopshipshake buys from are all listed on http://www.1688.com which is part of the Alibaba Group but because it is in Chinese, you can use SSS to translate and purchase. SSS have warehouses in China and South Africa.
Here is our website: https://shop.shopshipshake.com/shoppingmall/index
Q11. How is the products quality?
SSS does not produce any products. We provide the online platform and cooperate with local professional logistics to deliver your goods. If you care about product quality, you had better communicate with your supplier or get help from your assistants BEFORE you order. You can also choose our Quality Inspection service.
Q12. I can’t receive the activation code.
Some clients said they received activation code after 2-3 hours, this is up to South African SMS providers. Please try it later.
Q13. I made my recharge, but it doesn’t reflect on my account.
It takes 0~2 days for the bank to process the transaction, so your account might not reflect immediately. And please fill the correct ref. number when you transfer money. If you have any problems, you can track your money using the ref. number.
If you have any further questions, please contact your assistant.
Q14. My assistant is not responding.
Sorry for that. Due to the time difference, you assistant might reply you a little bit late.
Thanks for your patience.