It’s May already! We have celebrated the International Worker’s Day holiday at the beginning of May. And we just came back with better service for you, my SSS family. If you have questions about Shopshipshake.com and wanna get a deeper insight into our business, please read this article and see if there is an answer for you. Thank you!
Bi-monthly FAQ Vol.46 Apr 26 – May 9
Q1. Any fun contests for this month?
Every month, we prepare fun contests on Facebook for our followers and customers! You are all invited! Check out our official Facebook page at https://bit.ly/3rSyvcA
The following are the contests that we launched these two weeks:
To celebrate Mothers’ Day 2021, we launched the SSS #mothersday #giveaway contest for you!
#MothersDay Giveaway: https://bit.ly/3eKfvbX （valid from April 30 to May 7）
Q2. How do I order?
To place an order, please follow our registration process. Once you successfully registered, you can get help from your assistant after registration by clicking the WhatsApp icon on the screen. Your assistant will guide you step by step and help you get your ideal products.
Q3. Do you have shops in countries apart from South Africa?
We are an online wholesale website and we don’t have shops offline. We provide our customers with door-to-door delivery and we also offer customers pick-up locations to collect the orders themselves. However, we only deliver to South Africa currently. If you want to order from Shopshipshake.com and you are from other African countries, you can register first and ask your assistant to see if they have advice on how to deliver your orders to you. Thank you.
Q4. Is the price real?
Yes, the prices shown on our Facebook posts are legit. You can check the wholesale price and other details on our product page. Kindly note that the shipping fee is not included. Please register first and then contact your assistant, they will help you estimate the shipping fee and calculate the total price.
Q5. Can you add me on WhatsApp?
You need to register on our website first so that you can add your assistant on WhatsApp. He/she will help you order the goods that you would like to purchase. Feel free to discuss more detail with your assistant after registration and before you order, such as quantities, quality, and shipment. Please follow our registration process and register on our website http://bit.ly/2Pxboou Thank you!
Q6. How much does the shipping cost?
The international shipment is very complicated and the shipping cost could be various in the matter of weight, size, and region. Please register first on Shopshipshake.com and then contact your assistant. They will help you to estimate the shipping cost. Register now on http://bit.ly/2Pxboou Thank you.
Q7. How long does the delivery take?
The following are estimated time for parcels that are on their way:
Air shipping: estimated 7-15days from our China’s warehouse (for collecting your parcels) to South Africa by door-to-door delivery.
Sea shipping: estimated 40-60 days, self-pickup and door-to-door delivery.
Please understand the shipping time is just an estimation and we cannot assure you it is 100% accurate. To avoid pitfalls, please leave extra time for it. Thank you.
Q8. How can I get my assistant?
Please register on our website first http://bit.ly/2Pxboou Once you successfully registered, you can get help from your assistant by clicking the WhatsApp icon on the screen. Your assistant will guide you step by step and help you get your ideal products.
Q9. Can I only buy one item?
Yes! You can. You can make orders as long as your purchased quantities are over the minimum order quantities required by the suppliers. However, we don’t recommend customers to purchase only a few items. Because the international shipment could be costly and is not a good value for money if you just buy a few things. So if you buy in bulk, the average shipping cost per item will be lower and it would be a better choice to reduce shipping expense. If you have any more questions in terms of shipment, please register first on Shopshipshake.com and get answers from your assistant!