How to use Whatsapp to reach new customers

MARKET SHARE OF WHATSAPP IN AFRICA

WhatsApp is “absolutely dominant” in the African continent as per the Quartz Africa report in 2018. And this hasn’t seemed to change either.

Kenya topped the list with a massive WhatsApp penetration (97%), with South Africa (96%) and Nigeria (95%) ranking second and third respectively (GlobalWebIndex, 2020).

There are around 22.86 million internet users in Kenya with about 8.80 million social media users, as of January 2020 (Simon Kemp, Digital 2020: Kenya).

In South Africa, WhatsApp was the top popular mobile apps used – beating Uber, YouTube and Facebook. (Statista, Feb 2020). Same in Nigeria where WhatsApp beat Facebook and YouTube to be the most popular mobile apps used. (Statista, November 2020).

WHO USES WHATSAPP? WHY USE THE WHATSAPP BUSINESS APP?

Even with Facebook’s data harvest fears, it seems unlikely that African users would dump WhatsApp (Quartz Africa, January 2021)

As per Quartz Africa in 2018, Nigeria, Kenya and South Africa were the first one in the continent where WhatsApp Business was rolled out. For Africa, this can translate into an efficient marketing tool for small businesses and enterprises in Africa.

Why?

Because the highest global levels of WhatsApp penetration is found to be among internet users aged16-64 years in Sub-Saharan African markets (GlobalWebIndex, 2020).

WhatsApp Business app and WhatsApp Business API have been around for a couple of years helping businesses of different sizes manage their chats.

It has also been found that over 175 million people message on WhatsApp Business account every day (WhatsApp, October 2020). The Mark Zuckerberg-led company has said that there research concluded that people preferred to “message a business to get help and they’re more likely to make a purchase when they can do so.”

This has allowed many businesses to make WhatsApp their store counter “to discuss products and coordinate sales.” This means that now users are potential customers as they can see “catalogs” of what’s available from the business directly on WhatsApp without clicking an external link.

This also means that more and more businesses can have one-on-one contact with their customer with the help of WhatsApp which is now increasingly becoming the most engaging marketing channel on the planet.

And this is not an experiment!

Indonesia-based sustainable herbs and spices business – Agradaya – was given early access to WhatsApp Carts. WhatsApp Carts enabled its customer to order with no “back and forth communication” (WhatsApp, December 2020).

Moreover, WhatsApp says that 80% of small businesses in India and Brazil reach their customers using WhatsApp Messenger – both India and Brazil are WhatsApp’s biggest markets. These two markets are quite similar, considering the Motorcycle-hailing startups model being copied in Africa from the former.

HOW TO ESTABLISH AN ONLINE PRESENCE AND REACH NEW AUDIENCES IN AFRICA?

The above stats present quite a clear picture – WhatsApp is the top social media app across the continent and it has the right demographic too. And using India and Brazil as case studies, it can help grow businesses and reach new audiences using WhatsApp.

So what does it mean for business in Africa and WhatsApp marketing in the continent?

Even without the WhatsApp business account, the free multimedia platform tied to the user’s phone number gives access to features like group chats, voice notes, messages, videos, images, voice/video calls, images, status, documents  and whatnot. These enable just some of the popular WhatsApp marketing ideas. In fact, the broadcast lists features is one of the most popular WhatsApp marketing hacks for bulk messaging. Another is advertising on WhatsApp status through various media.

So, what are the other ways to leverage these tools?

HOW CAN WHATSAPP BE USED FOR BUSINESS PROMOTION?
                     

Source: Globalwebindex, 2020

  1. Run promotions through visuals, QR codes, animated stickers, Catalog, Carts, voice notes, and videos directly or using WhatsApp broadcasts feature
  2. Do branding using the Profile picture, ‘About me’ or WhatsApp Status for offers, sales, discounts and coupon codes and what’s new in the product inventory
  3. Create group chats for similar interests and start discussions to target large segments
  4. Customer support and feedback
  5. Run an ad campaign through WhatsApp

While these WhatsApp marketing strategies may be interesting but they have to be implement as per business needs. For instance, not every customer may like speaking one-on-one on WhatsApp. Not every customer would answer your surveys or give feedback.

But there are creative ways to get your customer’s attention and time.

The following are some of the Whatsapp Marketing Case Studies you can use for your small and medium businesses:

  1. Saffola’s ‘Beat the Crave’ WhatsApp Campaign by WATConsult won the ‘Best Use Of WhatsApp’ Award in 2019 and received huge media attention in India. The Beat The Crave campaign increased the sales of its Nutri-Shake by 483% within the first month.
  2. For Cardex Autoteile OHG, WhatsApp Business app helped in about 90% of in sales and over 15,000 customer requests were received and in less than a year through integration of the app. They received 10 orders via WhatsApp Business daily.
  3. Cupcakes by Isa in 2018 increased its sales by 37 %. The businesswoman closed 60 % of her sales through WhatsApp Business app.
  4. Banco Santander Bank’s WhatsApp customer service number allowed customers to chat with the bank, ask queries and make peer to peer (P2P ) payments with WhatsApp. In the pilot done with 17000 users, 99% of consumers said that the service useful with 98% saying they would continue with it.
  5. BBC Africa’s an WhatsApp series named ‘Young, Angry and Connected’, gave the marginalized young Africans a platform to use social media and messaging apps to get their stories heard.
WHATSAPP MARKETING STRATEGIES AND BUSINESS – THE FUTURE 
                      

Source: Globalwebindex, 2020

 

It is to be noted that WhatsApp Pay has yet to roll out in the continent. But chances are that day is not too far.

WhatsApp Pay enables P2P (Peer to Peer) Transfer and Merchants Payments.

In Kenya and Zimbabwe, USSD-based mobile money services such as EcoCash (Zimbabwe) and M-Pesa (Kenya) are big players. On the other hand, mobile-banking apps and “agent-modelled” Fintech businesses like PAGA are big in Nigeria.

If WhatsApp Pay does roll out in Nigeria, it is likely to work with existing payment processing companies such as Flutterwave, Interswitch, and Paystack.

Shopping is in the pipeline for the Facebook-owned company as it plans to expand paths for users to see available products and buy right from a chat. WhatsApp has said that it wants to find ways for businesses to integrate its features into their existing commerce and customer solutions.

As the Facebook, Instagram and WhatsApp Messenger is now integrated, it will be easier for the company to funnel user data, although it has postponed the update citing privacy concerns and “misinformation”.

Remote work is another area where WhatsApp can prove to be quite the game changer. Facebook Hosting Services is where the company plans to help small and medium-sized businesses in getting started, hosting and managing customer communications, sell products and keep inventory.

Wrapping up

We at ShopShipShake have been working with businesses like yours with fulfilling experiences. We offer one-stop services, including an efficient supply chain, over 10 thousand of China’s suppliers, and more.
With a successful track record of over 20,000 clients, we are sure to deliver your orders requirements. Let’s get in touch to build, sustain, and grow your businesses.

If you would like to know more details about us, please contact with us: 

www.shopshipshake.co.za

If you are interested in cooperating with us. Please register on:

https://bit.ly/3ks0m1M

Free Tools Your Small Business Should Be Using Today

Running a small business can be an expensive endeavor. You might be one of those lucky entrepreneurs who can afford to take risks, but it’s more realistic to think you’re like most small business owners, meaning you carefully review all critical decisions your team wants to make. Choosing and using the best software for your business is no different. To help you, we’ve put together a list of 15 free tools that your small business should be using. Fortunately, all of the software mentioned offers premium (read: paid) plans to which you can upgrade once your small business outgrows the free plans. So don’t be shy: Be sure to check out the products on this list, even if you plan to eventually scale out of the small business category.

1. Website Builder from Wix

If your small business needs a website (and the answer to that for most businesses is a resounding “yes, it does”) and your website building needs are basic, then try using a free website builder such as Wix, which offers a free account. Wix can help you create a full-featured, mobile-friendly website that won’t break your budget. After using the free plan for a while, if you realize that your business would really benefit from all the features a web hosting provider can provide you, then you can opt for a paid web hosting service such as HostGator Web Hosting.

Wix Code Database

2. Virtual Private Network from CyberGhost

Small businesses that are concerned about security (and you should be) need to implement personal virtual private network (VPN) services. These services hide online activity from snoops and limit who can and can’t access network content. Most VPNs are pay-to-play but there are a few services, such as CyberGhost ($58.50 for Two Year Plan + Two Months Free at CyberGhost VPN), that give you a bit of protection at no cost.

CyberGhost is the best free VPN service on the market. It offers reliable connection speeds and excellent network security, plus it works on most modern operating systems (OSes). It’s somewhat difficult to configure, especially for really small businesses; and if you need Mac or Linux support, you’ll need to upgrade to the paid version. But if you just need something simple, easy, and free, then CyberGhost is a great tool.

CyberGhost

3. Endpoint Protection from Avast

What’s the point of growing a business if it can be shut down by viruses or hackers? Avast’s endpoint protection comes in a free and a premium ($58.50 for Two Year Plan + Two Months Free at CyberGhost VPN) version, both of which protect your network well.

If you opt for the free version, keep in mind that you won’t have access to proactive controls, a firewall, or data shredding. However, you’ll still get access to solid malware blocking, security scanning, and rescue disk functionality—all of which will come in handy at some point.

Avast

4. Project Management from Wrike

Wrike’s ($58.50 for Two Year Plan + Two Months Free at CyberGhost VPN) project management solution is one of the best on the market regardless of which tier you choose. The free version supports up to five users, an unlimited number of collaborators, and 2 GB of free storage. With this plan, you can manage tasks, share files, and monitor your group’s activities in a real-time feed.

If you need customizations and reporting, you’ll have to upgrade to a higher tier. But if you’re just getting started and your team is small, the free project management tool will be perfect for you.

Wrike dashboard

5. Video Conferencing from join.me

If you’re looking to connect with clients, prospects, and remote workers, you’ll need a reliable video conferencing solution to help you get the job done. Join.me ($58.50 for Two Year Plan + Two Months Free at CyberGhost VPN) offers a free plan that lets you invite up to 10 video participants, share screens, and support up to five video feeds.

Join.me isn’t the most robust offering on the market, but it’s definitely a strong competitor among the free solutions. If you don’t have money to spend, and you need the cream of the free crop, try join.me.

Join.me Meeting Options

6. Applicant Tracking from Zoho Recruit

Small businesses that don’t have job openings often will love Zoho Recruit ($58.50 for Two Year Plans + Two Months Free at CyberGhost VPN). This applicant tracking tool gives you access to one recruiter and up to five open positions at once. You’ll be able to input, publish, and track jobs until you find the right candidate for your company’s specific needs.

You’ll also be able to send emails to applicants via five free email templates, which will make your life easier if you have to send the same (or similar) messages over and over again.

Zoho Recruit - This is an example of a dashboard.

7. Human Resources Management from Deputy

Once you’ve found the right candidate, you’ll need to track his or her progress via a human resources (HR) management tool. Deputy ($58.50 for Two Year Plan + Two Months Free at CyberGhost VPN) offers a starter plan that costs just $1 per employee per month. Yes, I know, this isn’t free. But at only $1 per month, it’s an incredibly solid investment.

Deputy will allow you to schedule employee shifts, make company announcements, and manage tasks, all within one easy-to-use tool. Unfortunately, at this price tier, you won’t be able to add timesheets or payroll integration. For that, you’ll have to spend an extra $2 per employee per month.

Deputy - Manager or sys admin account showing shift scheduling module

8. Accounting from Wave

Your employees definitely want to get paid. So does your landlord and your utilities provider. To keep your books balanced, you can use Wave ($58.50 for Two Year Plans + Two Months Free at CyberGhost VPN). With the free version of Wave, you’ll receive accounting and reports functionality, you’ll be able to create and scan invoices, and you’ll be able to scan receipts directly into the system.

No, this isn’t a one-stop-shop for all of your bookkeeping needs. But if you keep things simple, you’ll be able to get pretty far using this basic service. For things such as payments and automatic integration with direct deposit payroll, you’ll have to pay $19 a month.

Wave

9. Business Planning from EquityNet

If your company is still looking to lure investors, EquityNet ($58.50 for Two Year Plan + Two Months Free at CyberGhost VPN) offers a free crowdfunding platform that will help you plan, analyze, and share your business plan with investors. You’ll create your plan using EquityNet’s plan and analysis software, and you’ll publish it onto the website and share it with anyone who is willing to read your pitch.

Although this is more of a funding tool than a planning tool, the software is good enough to get you through the initial ideation stages (and, who knows, you might even get lucky and find a deep-pocketed investor).

EquityNet - Probability of Enterprise Survival

10. Social Media Listening from HootSuite

Most small businesses don’t need a mega social listening platform. A free, easy-to-use dashboard that lets you stay up-to-date on what your customers are saying should be enough. Fortunately, Hootsuite ($58.50 for Two Year Plan + Two Months Free at CyberGhost VPN) offers a free version of its software that’s good enough to do the trick.

With HootSuite Free, you’ll be able to manage multiple social networks, schedule posts, and interact with your followers. You’ll also be able to track how many followers you have on each of your social networks and monitor which posts are generating the most clicks. If your business grows, you can move up to one of three premium plans, which give you access to additional profiles, analytics, and multiple users.

HootSuite

11. Email Marketing from MailChimp

MailChimp ($58.50 for Two Year Plan + Two Months Free at CyberGhost VPN) is one of the best and most popular email marketing platforms on the market. Service tiers are priced depending on how many emails you send per month. If your company sends fewer than 12,000 email messages per month to fewer than 2,000 subscribers, you’ll absolutely love MailChimp’s Forever Free plan.

This steal of a deal lets you use built-in signup forms to gather subscribers from across the web. You can use MailChimp’s drag-and-drop designer and email templates to craft the perfect message. You won’t get robust reporting on the Forever Free plan, but you’ll be able to check open rates and compare them to the average company in your industry. Not bad for zero dollars.

MailChimp

12. Data Visualization from Tableau Public

If you need a data visualization tool but you don’t have the coin to spend on Tableau Desktop ($58.50 for Two Year Plans + Two Months Free at CyberGhost VPN), then you should try Tableau Public. The public is essentially the same as the full Tableau Desktop product, except you won’t be able to pull information from as many data sources as the paid version, and anything you create will be saved to a public version of Tableau’s cloud.

This product gives you access to live dashboards, responsive visuals that can be created and seen on mobile devices, and access to Google and Microsoft document managers. You can even share your visuals on Facebook, LinkedIn, and Twitter.

Tableau Desktop - Content Metrics

13. Business Intelligence from Microsoft Power BI

Microsoft Power BI ($58.50 for Two Year Plan + Two Months Free at CyberGhost VPN) is available in a paid and free version for self-service business intelligence (BI). The free version limits you to 1 GB per user, which you can pay to increase to 10 GB. With this plan, your data will refresh daily, you’ll be able to scan 10,000 rows of data per hour, and you’ll be able to publish to the web.

To consume live data sources, scan millions of rows of data, or access data on a physical server, you’ll need to upgrade to Power BI Pro, which is still reasonable at $10 per user per month. The Pro version of this software also provides you with ways to collaborate with coworkers on visualizations across environments such as Microsoft Office 365.

Power BI offers numerous chart types in this sample gallery.

14. Document Management from Zoho Docs

Zoho Docs ($58.50 for Two Year Plan + Two Months Free at CyberGhost VPN) is an ideal document management solution for small businesses with light document workloads. In addition to plug-ins to the rest of Zoho’s software ecosystem, the Zoho Docs free plan is available for up to 25 users and includes 5 GB of storage per user.

The free plan also includes unlimited file and folder sharing, desktop sync, editing tools, user management, and version history. You’ll also be able to integrate with Dropbox and turn on two-factor authentication (2FA) for added security. Plus, each document provides you with in-app chat so you can collaborate in real-time.

Zoho Docs create presentation

15. Helpdesk Software from Zoho Desk

Zoho also makes the list with its feature-rich helpdesk software Zoho Desk ($58.50 for Two Year Plan + Two Months Free at CyberGhost VPN). The free version provides your service team with different work modes, a customizable help center, a knowledge base, community forums, and the ability to rebrand the visuals to suit your company’s needs.

RECOMMENDED BY OUR EDITORS

Verizon Finds C-Suite, SMBs Under Threat in Annual Security Report9 Ways Your SMB Can Implement Layered Security TodaySalesforce Essentials Brings SMBs Closer to Clients Via Social Media

If your helpdesk needs are a bit more complex, then you’ll want to upgrade to the $12-per-user-per-month Pro version or the $25-per-user-per-month Enterprise version, which adds features intended for larger organizations.

Zoho Desk - First Page

Wrapping up

We at ShopShipShake have been working with businesses like yours with fulfilling experiences. We offer one-stop services, including an efficient supply chain, over 10 thousand of China’s suppliers, and more.
With a successful track record of over 20,000 clients, we are sure to deliver your orders requirements. Let’s get in touch to build, sustain, and grow your businesses.

If you would like to know more details about us, please contact with us: 

www.shopshipshake.co.za

If you are interested in cooperating with us. Please register on:

https://bit.ly/3ks0m1M

How to use Whatsapp to reach new customers

MARKET SHARE OF WHATSAPP IN AFRICA

WhatsApp is “absolutely dominant” in the African continent as per the Quartz Africa report in 2018. And this hasn’t seemed to change either.

Kenya topped the list with a massive WhatsApp penetration (97%), with South Africa (96%) and Nigeria (95%) ranking second and third respectively (GlobalWebIndex, 2020).

There are around 22.86 million internet users in Kenya with about 8.80 million social media users, as of January 2020 (Simon Kemp, Digital 2020: Kenya).

In South Africa, WhatsApp was the top popular mobile apps used – beating Uber, YouTube and Facebook. (Statista, Feb 2020). Same in Nigeria where WhatsApp beat Facebook and YouTube to be the most popular mobile apps used. (Statista, November 2020).

 

WHO USES WHATSAPP? WHY USE THE WHATSAPP BUSINESS APP?

Even with Facebook’s data harvest fears, it seems unlikely that African users would dump WhatsApp (Quartz Africa, January 2021)

As per Quartz Africa in 2018, Nigeria, Kenya and South Africa were the first one in the continent where WhatsApp Business was rolled out. For Africa, this can translate into an efficient marketing tool for small businesses and enterprises in Africa.

Why?

Because the highest global levels of WhatsApp penetration is found to be among internet users aged16-64 years in Sub-Saharan African markets (GlobalWebIndex, 2020).

WhatsApp Business app and WhatsApp Business API have been around for a couple of years helping businesses of different sizes manage their chats.

It has also been found that over 175 million people message on WhatsApp Business account every day (WhatsApp, October 2020). The Mark Zuckerberg-led company has said that there research concluded that people preferred to “message a business to get help and they’re more likely to make a purchase when they can do so.”

This has allowed many businesses to make WhatsApp their store counter “to discuss products and coordinate sales.” This means that now users are potential customers as they can see “catalogs” of what’s available from the business directly on WhatsApp without clicking an external link.

This also means that more and more businesses can have one-on-one contact with their customer with the help of WhatsApp which is now increasingly becoming the most engaging marketing channel on the planet.

And this is not an experiment!

Indonesia-based sustainable herbs and spices business – Agradaya – was given early access to WhatsApp Carts. WhatsApp Carts enabled its customer to order with no “back and forth communication” (WhatsApp, December 2020).

Moreover, WhatsApp says that 80% of small businesses in India and Brazil reach their customers using WhatsApp Messenger – both India and Brazil are WhatsApp’s biggest markets. These two markets are quite similar, considering the Motorcycle-hailing startups model being copied in Africa from the former.

 

HOW TO ESTABLISH AN ONLINE PRESENCE AND REACH NEW AUDIENCES IN AFRICA?

The above stats present quite a clear picture – WhatsApp is the top social media app across the continent and it has the right demographic too. And using India and Brazil as case studies, it can help grow businesses and reach new audiences using WhatsApp.

So what does it mean for business in Africa and WhatsApp marketing in the continent?

Even without the WhatsApp business account, the free multimedia platform tied to the user’s phone number gives access to features like group chats, voice notes, messages, videos, images, voice/video calls, images, status, documents  and whatnot. These enable just some of the popular WhatsApp marketing ideas. In fact, the broadcast lists features is one of the most popular WhatsApp marketing hacks for bulk messaging. Another is advertising on WhatsApp status through various media.

So, what are the other ways to leverage these tools?

HOW CAN WHATSAPP BE USED FOR BUSINESS PROMOTION?
                     

Source: Globalwebindex, 2020

  1. Run promotions through visuals, QR codes, animated stickers, Catalog, Carts, voice notes, and videos directly or using WhatsApp broadcasts feature
  2. Do branding using the Profile picture, ‘About me’ or WhatsApp Status for offers, sales, discounts and coupon codes and what’s new in the product inventory
  3. Create group chats for similar interests and start discussions to target large segments
  4. Customer support and feedback
  5. Run an ad campaign through WhatsApp

While these WhatsApp marketing strategies may be interesting but they have to be implement as per business needs. For instance, not every customer may like speaking one-on-one on WhatsApp. Not every customer would answer your surveys or give feedback.

But there are creative ways to get your customer’s attention and time.

The following are some of the Whatsapp Marketing Case Studies you can use for your small and medium businesses:

  1. Saffola’s ‘Beat the Crave’ WhatsApp Campaign by WATConsult won the ‘Best Use Of WhatsApp’ Award in 2019 and received huge media attention in India. The Beat The Crave campaign increased the sales of its Nutri-Shake by 483% within the first month.
  2. For Cardex Autoteile OHG, WhatsApp Business app helped in about 90% of in sales and over 15,000 customer requests were received and in less than a year through integration of the app. They received 10 orders via WhatsApp Business daily.
  3. Cupcakes by Isa in 2018 increased its sales by 37 %. The businesswoman closed 60 % of her sales through WhatsApp Business app.
  4. Banco Santander Bank’s WhatsApp customer service number allowed customers to chat with the bank, ask queries and make peer to peer (P2P ) payments with WhatsApp. In the pilot done with 17000 users, 99% of consumers said that the service useful with 98% saying they would continue with it.
  5. BBC Africa’s an WhatsApp series named ‘Young, Angry and Connected’, gave the marginalized young Africans a platform to use social media and messaging apps to get their stories heard.
WHATSAPP MARKETING STRATEGIES AND BUSINESS – THE FUTURE 
                      

Source: Globalwebindex, 2020

 

It is to be noted that WhatsApp Pay has yet to roll out in the continent. But chances are that day is not too far.

WhatsApp Pay enables P2P (Peer to Peer) Transfer and Merchants Payments.

In Kenya and Zimbabwe, USSD-based mobile money services such as EcoCash (Zimbabwe) and M-Pesa (Kenya) are big players. On the other hand, mobile-banking apps and “agent-modelled” Fintech businesses like PAGA are big in Nigeria.

If WhatsApp Pay does roll out in Nigeria, it is likely to work with existing payment processing companies such as Flutterwave, Interswitch, and Paystack.

Shopping is in the pipeline for the Facebook-owned company as it plans to expand paths for users to see available products and buy right from a chat. WhatsApp has said that it wants to find ways for businesses to integrate its features into their existing commerce and customer solutions.

As the Facebook, Instagram and WhatsApp Messenger is now integrated, it will be easier for the company to funnel user data, although it has postponed the update citing privacy concerns and “misinformation”.

Remote work is another area where WhatsApp can prove to be quite the game changer. Facebook Hosting Services is where the company plans to help small and medium-sized businesses in getting started, hosting and managing customer communications, sell products and keep inventory.

Wrapping up

We at ShopShipShake have been working with businesses like yours with fulfilling experiences. We offer one-stop services, including an efficient supply chain, over 10 thousand of China’s suppliers, and more.
With a successful track record of over 20,000 clients, we are sure to deliver your orders requirements. Let’s get in touch to build, sustain, and grow your businesses.

If you would like to know more details about us, please contact with us: 

www.shopshipshake.co.za

If you are interested in cooperating with us. Please register on:

https://bit.ly/3ks0m1M