If you’re running an online business, one of the important touchpoints you have with your customer is when the items they ordered and purchased from you get delivered.
For one, this allows you to leave a positive impression on them and create a pleasant online shopping experience. A well-designed unboxing experience can create a ‘wow’ factor that can make your customers fall in love with your brand all over again and order more.
In general, most customers are already excited about receiving their items. But you can take it up a notch and make it even more exciting by providing a carefully curated unboxing experience.
What Benefits?
1.It Has The Potential For Free Marketing
While some customer prefers to enjoy the unboxing experience on their own, others love to record the moment and share the experience on social media. As such, it becomes a significant marketing opportunity to help your brand reach more clients and stand out.
2. It Improves Customer Loyalty
One of the most important goals of any company is to make customers repeatedly purchase their products. That said, customer experience across the buying journey impact customer loyalty.
A big part of the buyer’s journey that you can easily improve and control is creating a positive unboxing experience. This strategy relies on emotion, allowing consumers to feel pampered and valued. Such consumer empowerment can encourage people to come back again and again.
How to?
1.Packaging Materials——Choose The Right Packaging Materials
To create a unique unboxing experience for your customers, focus on the material. Ideally, it shouldn’t be just any ordinary box that you bulk buy from a supplier. Your box should feature your brand colors, logo, or name.
Once your products arrive on a customer’s doorstep, you want to let them know they came from you. While plain boxes may be cheaper, if your brand isn’t clear, you could miss out on the valuable opportunity to establish consistent brand recognition. Note that consistent branding–from product browsing and selection to purchasing to receiving and unboxing the product, can help build and strengthen your brand story. That said, don’t skimp on your product boxes.
Alternatively, the term ‘unboxing’ doesn’t necessarily mean boxes. As such, you can choose whether you’ll use boxes to pack your items. However, it’s important to choose the right type of packaging suitable for your specific products.
For instance, a custom box may not be necessary if you have smaller, flexible products such as shirts. You can opt for branded mailers or plastic pouches. Regardless of what type of packaging material you choose, you want to make sure that it reflects your brand and agreeably matches your product.
2.Think About The Layout
No one likes to receive a highly anticipated item that seems carelessly thrown into the package, nor do they want to see lots of return labels or receipts when they open their package. Instead, customers want to see a well-packaged and nicely presented product with each item positioned properly. This can provide a nice impression and make them want to order again.
That said, be intentional not just to throw return labels, packing slips, or packaging foam and material anywhere on the box. After all, you want to provide a nice impression and make them want to order again.
As a good start, pack and present the items in an appealing and organized manner. Ensure they first see what they ordered and arrange the extra papers and miscellaneous things. This approach can help prevent the less important things from taking away the customer’s focus and reaction from the main focal point, which is your product.
3.Add Personalized Extras They’ll Love
One of the best ways to create a memorable unboxing experience is to add extras that customers will love. Aside from the product they’ve bought, you can include small, personalized items, such as a simple thank you note for their purchase.
You can also leverage engagement by sending postcards that ask them to share the experience on social media with a specific hashtag. Moreover, you can also give them a discount coupon they can use for their next purchase, encouraging an additional sale. You can also send bonus gifts or product testers, especially during holidays or the sale season, to show appreciation and increase customer loyalty.
There’s no denying the increasing impact of unboxing. What was once a seasonal pleasure, unboxing, has become a powerful online fad and online marketing tool. So, if you wish to convert one-time customers into loyal buyers, designing a memorable unboxing experience can help you stay on their minds and keep coming back. If you don’t know where to start, take inspiration from the above tips to create a unique unboxing experience for your customers.
Wrapping up:
We at ShopShipShake have been working with businesses like yours with fulfilling experiences. We offer one-stop services, including an efficient supply chain, over 10 thousand of China’s suppliers, over 1,000,000 SKU and more. With a successful track record of over 100,000 clients, we are sure to deliver your orders requirements.
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This article partly refers to: https://www.expert-market.com/how-to-design-a-great-unboxing-experience-for-your-customers/